Outcomes, Inc.

The Employee Assistance Program (EAP) is a custom-tailored program providing confidential, professional assistance to employees experiencing problems which affect their personal lives or job performance. The program is voluntary and free to those employees and their families, and is designed to allow the employee or family to seek help on their own.

Progressive companies are subscribing to the Outcomes EAP service because they care about their employees, and ultimately because it is good for their bottom line.

Every experienced manager is aware of how much time, energy, and money is put into dealing with a problem employee. An employee’s excessive lateness or absenteeism, a decline in productivity, or difficulties in getting along with co-workers make it hard to focus on the needs of customers.

Often these problems are caused by off-the-job personal or family problems and can be remedied through short-term counseling.

The EAP provided by Outcomes offers assessment, referral, literature and counseling to assist employees and their families.  We also provide supervisory and management consultation on employee problems, as well as trauma services in the event of traumatic events affecting the workplace, and mediation/conflict resolution services to help employees overcome interpersonal barriers to effective teamwork.

Our clinical staff is on-call 24 hours a day so that employees can feel secure knowing assistance is just a phone call away.

More specifically Outcomes’ EAP services include:

  • Assessments, including substance abuse assessments
  • Referral for special needs and/or longer term treatment
  • Brief term counseling for individuals, couples and families
  • Assessment and counseling for supervisor mandated referrals
  • Supervisory and management consultation
  • Critical Incident Stress Debriefing
  • Trauma Care Services
  • Wellness seminars and Brown Bag Lunches
  • Employee and supervisor orientations
  • 24-hour telephone availability for crisis calls
  • Mediation/Conflict Resolution
  • Work Life Options

If your company would like to explore our EAP services, please read more about how we can work together to meet the needs of your business, and contact us if you’re interested!